Tag Archives: Business

Top Business Killers

Five critical points of contact to ignore if you want to kill your business. By David Scott Peters, TheRestaurantExpert.com You can’t afford to not make a great first impression. There are too many other options for your customers in today’s marketplace. And with fewer dining out experiences per week, the amount of chances you have is also down. Here are ...

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Why Customers Don’t Come Back

By David Scott Peters, www.TheRestaurantExpert.com In a past study called “The Spirit of Service” done by the National Institute for the Foodservice Industry (NIFI), they detailed six main reasons why customers don’t come back. Here they are with ideas to counteract them. Reason No. 6 Let’s start things off with a bang, so to speak. It’s the one thing you ...

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5 Things You Can Do NOW to Cut Food Costs

food cost

By David Scott Peters, www.TheRestaurantExpert.com Here are five easy-to-implement systems that will help you weather any economic storm – from the economy to slow tourist traffic – and help your business in the long run. Raise prices. People who eat in your restaurant on a regular basis have come to expect a certain level of quality. If you start offering lesser quality ingredients, ...

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Managers Need a Strong Foundation

By David Scott Peters, TheRestaurantExpert.com Being a restaurant manager can be a difficult job. It can be 100 times harder when you don’t have the right tools and support in place to be successful at the job. As an owner or general manager, here are four key areas to focus on to ensure your managers are supported: 1) Culture 2) ...

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The Top Trick to Hold Your Managers Accountable

By David Scott Peters, www.TheRestaurantExpert.com Once you start using systems, your job becomes holding your managers accountable. As I’ve explained in previous posts, the secret to it all is checklists that keep your team on task and focused on what you expect from them. Daily paperwork is one set of checklists that are a “daily” necessity. Here is an accountability checklist that covers daily ...

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Four Steps to Setting Standards in Your Restaurant

standards

By David Scott Peters, TheRestaurantExpert.com How do you set the standards in your restaurant and make sure they are being met? How do you ensure the process is working? How do you do all that without running shifts and micromanaging your management team? Easy! You use systems, you follow up and you have a willingness to hold your management team ...

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The Business of Brunch + 5 Steps for Success

Brunch

Brunch differentiates from breakfast in that it’s much more than a meal, it’s a unique social experience and a national pastime. As a result of changing lifestyle patterns in how Americans eat, live, and interact with each other, brunch has become more popular than ever. However, just because it’s booming, doesn’t necessarily mean starting a brunch program is the right ...

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Words of Wisdom from David Chang

David Chang

Known as a “bad-boy” of the culinary industry, David Chang is the owner of the Momofuku restaurant group, unapologetic in both his outlook on food and his big personality. He has been credited with increasing the popularity of modern Asian cuisine through his culinary empire, now numbering five restaurants, several dessert bars, and a cocktail bar. During our Fireside Chat ...

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Should Your Restaurant Be Using Snapchat?

snapchat

Snapchat continues to be one of the fastest growing photo and video sharing apps available today. Snapchat allows users to add captions, drawings and filters to their photos and videos (also known as “snaps”). Unlike other messaging apps, you can only view snaps for a maximum of 10 seconds, and then they are gone for good.   WHAT YOU NEED ...

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